Refund and Returns Policy
## Return & Refund Policy for digitalstorer.com
**Effective Date:** April 6, 2026
**Last Updated:** April 6, 2026
**Contact Email:** ValizadehRossitza256@gmail.com
**Website:** https://digitalstorer.com/
### 1. General Policy
All products sold on **digitalstorer.com** are digital goods (such as software, downloadable files, e-books, templates, music, or other digital media). Due to the nature of digital products, **we generally do not offer returns, exchanges, or refunds** once a product has been delivered or downloaded.
By completing a purchase on our website, you acknowledge and agree that digital products are non-returnable and non-refundable, except as expressly stated below.
### 2. When a Refund May Be Granted
We may issue a refund or exchange in the following limited circumstances:
– **Non-delivery of product:** You did not receive the download link or access to the product within 24 hours of purchase, despite our systems confirming the transaction.
– **Defective or corrupted file:** The digital product is corrupted, unreadable, or does not function as described on the product page, and we cannot resolve the issue by providing a working version.
– **Duplicate purchase:** You accidentally purchased the same product twice within a short period (please contact us within 48 hours).
– **Unauthorized purchase:** The transaction was made without your consent (e.g., fraud). In such cases, you must also notify your payment provider.
### 3. Conditions for Requesting a Refund
To request a refund under the circumstances listed in Section 2, you must:
– Contact us within **14 days** of the original purchase date.
– Provide your order number, the email address used for the purchase, and a clear explanation of the issue (including screenshots or error messages if applicable).
– Allow us up to 3 business days to investigate the issue.
Email your refund request to: **ValizadehRossitza256@gmail.com**
### 4. Non-refundable Situations
We will **not** grant refunds or exchanges in the following cases:
– You changed your mind after purchasing.
– You purchased the wrong product or found a similar product elsewhere.
– You did not read the product description, system requirements, or compatibility notes before buying.
– You lost, deleted, or damaged the file after downloading it (we may offer a replacement download link for a limited time – see Section 5).
– You claim the product does not meet your expectations, but it works as described.
– You exceeded the 14‑day request window.
### 5. Exchanges and Replacements
If a digital product is defective or corrupted, we will first attempt to provide a corrected or replacement file at no cost. If we cannot resolve the issue within a reasonable time, we will offer a full refund.
We do not offer exchanges for different products. If you wish to purchase another product, please place a new order.
### 6. How We Process Refunds
Approved refunds will be processed within 5–10 business days using the original payment method. Depending on your bank or payment provider, the credit may take additional time to appear in your account.
### 7. Chargebacks
If you dispute a transaction via your bank or payment provider (chargeback) without first contacting us for a refund under this policy, we may suspend your access to the purchased product and provide evidence to the payment provider. We encourage you to contact us directly at **ValizadehRossitza256@gmail.com** to resolve any issues before filing a dispute.
### 8. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
### 9. Contact Us
If you have any questions about this policy or need assistance with a purchase, please contact us:
**Email:** ValizadehRossitza256@gmail.com
**Website:** https://digitalstorer.com/
